Refund policy
Return and Refund Policy
Effective Date: [Insert Date]
At Luxe Perfume, customer satisfaction is our priority. Please read our Return and Refund Policy carefully before making a purchase.
Returns
Due to the nature of our fragrance products, we do not accept returns unless the item you received is damaged or defective.
To be eligible for a return:
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You must notify us within 7 days of receiving the product.
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The item must be unused, in its original packaging, and in the same condition as when you received it.
Damaged or Defective Items
If you receive a damaged or defective item:
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Email us at wsanders564@gmail.com within 7 days of delivery.
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Include your order number and clear photos of the damaged or defective product.
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We will review your request and respond within 2 business days.
If approved, we will offer either:
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A replacement at no extra cost, or
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A full refund to your original payment method.
Refunds
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Once your return (if applicable) is approved, your refund will be processed within 5–7 business days.
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You will receive a confirmation email when your refund has been issued.
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Refunds are issued to the original payment method only.
Non-Returnable Items
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Used or opened fragrance products.
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Gift cards.
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Sale or clearance items.
Exchanges
We do not offer exchanges. If your item is damaged or defective, we will replace it or issue a refund as outlined above.
Contact Us
If you have questions about our Return and Refund Policy, please contact us at:
📧 Email: wsanders564@gmail.com
Last updated: 24/5/25